Refund policy

Returns & Cancellations Policy

At Hampers Bazaar, each commission is thoughtfully developed to reflect the individual requirements, preferences and vision of our clients.

Bespoke & Personalised Commissions

Many of our gifts and presentations are specially sourced, personalised or created exclusively for each commission.

As these items are prepared to individual specifications, cancellations, returns and refunds may be restricted once a commission has been confirmed and work has commenced.

Where goods are made to a client’s specifications or clearly personalised, the statutory right to cancel a distance purchase within 14 days will generally not apply.

Any applicable cancellation terms will be communicated as part of the individual quotation or commissioning agreement.

Damaged, Faulty or Incorrect Items

Should an item arrive damaged, faulty or materially different from what was agreed, please contact us as soon as possible, preferably within 48 hours of delivery, so that we may investigate and arrange an appropriate resolution.

Please email renee@hampersbazaar.com, providing details and, where possible, photographs of the issue.

This requested notification period does not affect your statutory rights.

Delivery Information

Clients are kindly requested to ensure that all recipient names, delivery addresses and contact details are accurate when confirming their commission.

We will make every reasonable effort to accommodate amendments, although changes after production or dispatch may incur additional costs.

Further Assistance

For any questions regarding your commission, cancellations or returns, please contact us at renee@hampersbazaar.com.

Nothing in this policy affects your statutory rights.