Terms of service
Terms of Service
1. Introduction
Welcome to Hampers Bazaar Ltd, an independent luxury gifting atelier specialising in bespoke commissions, personalised gifts and distinctive gifting experiences.
These Terms of Service govern the provision of our products and services. By confirming a commission with Hampers Bazaar Ltd, clients agree to the applicable terms set out below, together with any specific conditions agreed in writing.
2. Bespoke Commissions
Each commission is developed according to the individual requirements, preferences and specifications of the client.
Proposals, designs, product selections, presentation details, quantities, production schedules and delivery arrangements are agreed as part of the commissioning process.
Any material changes requested after confirmation may affect pricing, production schedules or delivery arrangements and will be subject to written agreement.
3. Quotations & Payment
All quotations are prepared individually and remain subject to written confirmation.
Unless expressly agreed otherwise in writing, Hampers Bazaar requires 100% payment in advance before procurement, personalisation or production commences.
A commission becomes binding once the agreed quotation or proposal has been accepted in writing.
Payment deadlines, applicable taxes, delivery charges and any additional costs will be specified in the relevant quotation or invoice.
4. Product Availability & Substitutions
We make every reasonable effort to fulfil the agreed specifications of each commission.
As certain items are specially sourced, produced in limited quantities or subject to supplier availability, substitutions may occasionally become necessary.
Where a material substitution is required, we will consult the client and seek approval before proceeding. Any approved alternative will be selected with careful consideration of quality, presentation and value.
5. Food & Consumable Products
Certain commissions may include chocolates, confectionery, beverages or other food and consumable products.
Where applicable, clients are responsible for communicating relevant dietary requirements, allergies and destination-specific restrictions before confirming their commission.
We will make reasonable efforts to communicate such requirements to the relevant suppliers. However, unless expressly confirmed in writing, we cannot guarantee that products are free from particular allergens or traces of allergens.
Food and consumable products may be subject to specific storage, handling, shelf-life and delivery requirements.
6. Cancellations & Returns
As many commissions involve specially sourced, personalised or individually produced items, cancellation rights may be restricted once work has commenced.
The applicable arrangements are set out in our Returns & Cancellations Policy and any individual commissioning agreement.
Nothing in these terms excludes or restricts statutory consumer rights.
7. Delivery & International Commissions
Production schedules, delivery arrangements and associated charges are agreed individually.
Estimated delivery dates are provided in good faith and may depend on supplier availability, production requirements, logistics and customs procedures.
International commissions may be subject to import regulations, customs duties, taxes and other destination-specific requirements.
Further information is provided in our Delivery Information policy.
8. Intellectual Property & Confidentiality
All original concepts, designs, presentations, proposals and creative materials developed by Hampers Bazaar remain the intellectual property of Hampers Bazaar Ltd unless expressly agreed otherwise in writing.
Such materials may not be reproduced, distributed or used commercially without prior written authorisation.
We respect the confidentiality of our clients and the discreet nature of private commissions. Any specific confidentiality arrangements may be agreed separately in writing.
9. Liability
Hampers Bazaar will exercise reasonable care and skill in providing its products and services.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any rights that cannot legally be excluded.
Subject to applicable law, Hampers Bazaar will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances beyond its reasonable control.
For business clients, any additional limitations of liability must be expressly agreed in the relevant commissioning agreement.
10. Governing Law
These Terms of Service are governed by the laws of England and Wales, subject to any mandatory legal protections applicable to consumers.
11. Contact
For enquiries regarding these Terms of Service or an individual commission, please contact:
Hampers Bazaar Ltd
renee@hampersbazaar.com
Nothing in these Terms of Service affects your statutory rights.